1,100 Flights Cancelled in US Due to Microsoft Outage Disruptions

Washington DC: Air passengers across the United States faced delays as some airlines halted flight operations due to a global outage affecting Microsoft-based computers on Friday. Over 1,100 flights were canceled, and more than 1,700 were delayed after certain Microsoft cloud services were disrupted.

These disruptions caused significant inconvenience for travelers, who expressed frustration over the unexpected delays and cancellations.

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A United Airlines passenger told ANI, "No one here knows anything. The gate agents said we all know as much as they do," describing how his flight from Milwaukee to Washington was delayed for hours. Another passenger, Mack, stated, "I did not know that the internet was out. It is a global outage." Giane, another traveler, said, "I just saw a news pop up on my phone...I am tired, I want to get home."

CrowdStrike, an American cybersecurity firm providing cloud workload protection, threat intelligence, and cyberattack response services, clarified that the outage was not a cyberattack but rather a software issue that has since been fixed.

Several US carriers, including American Airlines, United Airlines, and Delta Air Lines, issued ground stops early on Friday due to communication problems, according to the Federal Aviation Administration (FAA). The FAA instructed air traffic controllers to inform airborne pilots of the communication issues.

Flight-tracking website FlightAware reported over 1,100 cancellations and more than 1,700 delays as of 8:05 am ET. United Airlines stated, "A third-party software outage is impacting computer systems worldwide, including at United. While we work to restore those systems, we are holding all aircraft at their departure airports. Flights already airborne are continuing to their destinations."

American Airlines mentioned, "We're aware of a technical issue with CrowdStrike that is impacting multiple carriers. American is working with CrowdStrike to resolve the issue as quickly as possible and apologizes to our customers for the inconvenience."

The outage also affected various industries, including banks, media companies, and food chains. Microsoft acknowledged the issue, stating, "We're investigating an issue impacting users' ability to access various Microsoft 365 apps and services."

Following global IT outages on Friday, including reports of the 'Windows blue screen of death,' CrowdStrike confirmed the issue had been isolated and a fix deployed. CrowdStrike President and CEO George Kurtz assured that the problem was "not a security incident or cyberattack."

Microsoft CEO Satya Nadella also commented on the outage, stating that Microsoft is working closely with CrowdStrike to provide technical guidance and support to customers. "Yesterday, CrowdStrike released an update that began impacting IT systems globally. We are aware of this issue and are working closely with CrowdStrike and across the industry to provide customers technical guidance and support to safely bring their systems back online," Nadella posted on X.

On Friday, the outage impacted companies across various sectors, including airlines, banks, brokerage houses, news organizations, and railway networks, causing significant delays in flights worldwide.

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