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Japanese Airport Boasts Perfect Baggage Record Over 30 Years

Kansai International Airport (KIX) in Osaka, Japan, is celebrating a remarkable achievement as it marks 30 years without a single lost piece of luggage. The airport recently clinched the prestigious Skytrax award for the World's Best Airport for Baggage Delivery in 2024, a testament to its exceptional baggage handling services.

In a press release, the airport attributed its flawless record to the collective efforts of all stakeholders, including airlines and handling companies. Since its inauguration in 1994, Kansai Airport has consistently served a significant passenger volume, ranging from 20 million to 30 million travelers annually. Notably, the airport has been honored with the Skytrax award eight times, as reported by the New York Post.

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The evaluation criteria for the award include factors such as wait time before baggage pickup, efficiency of baggage delivery, and responsiveness to lost luggage. In the fiscal year 2023 alone, KIX airport successfully managed approximately 10 million baggage items.

Central to the airport's success is its meticulous "Multilayered checking work" approach. This involves assigning two or three staff members to meticulously assess the types and quantities of bags for each flight, along with passenger transit information. Tsuyoshi Habuta, who oversees baggage operations at airport operator CKTS, emphasized the importance of information sharing among staff to prevent errors.

Looking ahead to the World Expo 2025, Kansai Airport anticipates welcoming a staggering 37.3 million passengers during the fiscal year. To ensure a seamless travel experience, the airport maintains a detailed guide for handling luggage for each airline, regularly updated based on staff experience and feedback. The goal is to deliver passengers' bags within 15 minutes of their flight's arrival.

Despite their remarkable efficiency, airport staff members remain modest about their achievements. Kenji Takanishi, a public relations officer for Kansai, emphasized that the impeccable service is simply part of their daily routine. He expressed gratitude for the recognition but emphasized that the staff approach their work with dedication and professionalism every day.

May 2, 2024 5:05 p.m. 7787

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